FAQs
Reserves
Our party coordinator will get in touch with you via e-mail or phone call within 48 hours to verify some information and start the planning.
Yes, we require a $300 deposit, which is non-refundable.
Yes. Outside food and drinks with the exception of alcohol and pizza, are allowed. If you wish to have pizza at your party, you can order it with us.
For safety reasons we cannot allow open flames in our facility. This does not apply to birthday candles.
You may arrive 15-30 minutes before your scheduled party time to begin setting up for your party.
Reservations must be done at least one week prior to your event date. However, give us a call and we can see how we can help you.
Yes! Our facility can be rented for any kind of celebration that needs a play area for children. Like: baby showers, gender reveal, preschool graduations, end of the year class playdate etc.
We will assist you in packing up your things and we will take care of the rest.
Yes, anyone who joins your party with children under 18 years old will need to fill out a waiver. You can have them fill out ahead of time at here
Deposit and cancellation policy
The deposit is $300 to lock in your date and time frame.
You are able to reschedule your party for another date and time, with no additional fee, as long as the date and time is available, and you do it 3 weeks or more before the event.
Unfortunately, the deposit is non-refundable no matter how far ahead your reservation date is. No exceptions.
Town of fun inclusions and expectations
No. Your party will be completely private.
The rules are pretty much the same as for our open play, wear socks, zero bullying policy, etc. If you or any of your guests have any questions, check our open play policies, if you still have questions, please email us or give us a call!
For the first 1 hour and 15 minutes of your party, it is play time. Our staff will then gather all your guests to our eating area for the next half hour of your event to help serve the kids food & drinks, sing happy birthday and then, cake! The last 15 minutes our staff will begin cleaning up the food and gathering things, while you have time to say goodbye to your guests, give goodie bags, etc. After 2 hours, we will begin clean-up to get ready for our next party. No drinks or snacks are allowed in the playhouses or play area during the party, food is only allowed in the designated eating area.
Unfortunately, the itinerary is designed to make sure that the last 45 minutes are for eating, drinking, eating cake and then packing up. However, we do have an option to extend the play time at $75 per half an hour (up to an hour) but only if the schedule permits and must be communicated at least a week prior to the event. If a party exceeds the time established and guests don’t leave the facility, we will automatically charge $75 for those additional 30 mins.
Yes! You can have outside entertainment, but it must be previously approved, and you will have to consider the time to book it. We also offer entertainment such as face painting, character visits and arts and craft activities (staff lead activities).
You can upgrade your party at least 2 weeks prior to your reservation and downgrade your party at least 3 weeks prior.
It depends on the package; we have 12, 18,25 children’s packages, and you can add extra children. We recommend one adult per kid so that we don’t exceed our capacity. Extra adults will also be charged, and we can only add a maximum of 2 extra adults.
Final headcount is due at least 48 hours before your event so we can properly set up the tables and chairs. This will also give us enough time to make last minute changes if there are any.
There is a 18% service fee added to the party total that is passed directly to staff members working your party. This will be charged with your balance at the register.
Additional decor can be placed on designated flat surfaces (Entrance, dining tables) and must be approved prior to the party date. Any damage due to decor will result in deposit loss.
Any party not following our rules (mentioned here, on the website, in the facility, and on your reservation booking) can be asked to end the party and leave at any time without a refund.
Join the fun today!
Come and experience the magic of Town of Fun. Whether it’s a casual game day or a special event, we look forward to welcoming you and your family.
